Solutions

Your callers speak Hausa,
Yoruba, and Igbo.
So does Aria.

See how businesses across Nigeria use Orinode to handle every inbound call, in every language, without missing a beat.

Healthcare Restaurants Logistics Banking Retail Hotels
local_hospital Healthcare

Less time on the phone.
More time with patients.

A patient calls to book an appointment. Aria confirms availability, books it in, and sends a WhatsApp reminder — without involving a single staff member.
check_circleAppointment booking in Hausa, Igbo, Yoruba, and English
check_circleAutomatic escalation for urgent symptoms to on-call staff
check_circleOperating hours awareness — directs after-hours callers to emergency
check_circleCaller number masking for NDPR compliance
See Sunrise Clinic case study arrow_forward
80%
Calls handled by AI
3h
Staff time saved/day
100%
Answer rate
CallerGood morning, I want to book appointment for my son. E get fever since yesterday.
AriaGood morning! I can help you book that right away. Is tomorrow morning at 9am good? Dr. Chukwu has an open slot.
CallerYes, that works. My name is Mrs. Adeyemi.
AriaDone! Appointment confirmed for Mrs. Adeyemi, tomorrow 9am. You'll receive a WhatsApp reminder tonight. 🎙️
Zero
Missed reservations
24/7
Taking bookings
CallerOya, I want to book table for 6 people this Saturday. We dey come around 7pm.
AriaTable for 6 this Saturday at 7pm — I have that available. Name for the reservation?
CallerBello family. And abeg, do you still have the Ẹ̀wà agoin dish?
AriaYes! Ẹ̀wà agoyin is available on our weekend menu. Reservation confirmed for Bello family, Saturday 7pm.
restaurant Restaurants

Your kitchen is busy.
Let Aria take reservations.

During the Friday evening rush, 15 calls come in while your staff are running food. Aria answers every single one, takes reservations, quotes wait times, and confirms the menu — in whatever language the caller speaks.
check_circleMenu knowledge — ingredients, prices, availability
check_circleReservation booking with SMS/WhatsApp confirmations
check_circleOperating hours and delivery zone answers
check_circleHandles Yoruba, Pidgin, and English naturally
See Iya Tunde Kitchen case study arrow_forward
local_shipping Logistics

Every delivery inquiry.
Instantly answered.

A customer calls at 8pm asking where their parcel is. Aria checks your knowledge base for tracking procedures, quotes delivery windows, and escalates if the customer is unhappy — all without waking up a dispatcher.
check_circleDelivery fee and zone information by area
check_circleEscalation keywords for lost/damaged parcels
check_circlePickup point and depot address answers
check_circleCall summaries sent to dispatch team via WhatsApp
See Speedy Dispatch case study arrow_forward
100%
Answer rate
52%
Fewer complaints
Speedy Dispatch, Lagos
CallerHello, I dey wait for my package since Monday. Una no deliver. Where is it?
AriaI'm sorry for the delay. Deliveries to Lekki are currently running 1-2 days late due to the Eko Bridge closure. Your package is scheduled for today between 2-6pm.
CallerOK, but I won't be home. Can I reschedule?
AriaOf course. I'll flag this for our dispatch team to call you back and arrange a new window. You'll hear from us within 2 hours.
60%
Routine queries deflected
<2s
Response time
CallerI want to know my account balance and whether my transfer went through.
AriaFor balance queries, I can walk you through your options — would you prefer to use our mobile app, the self-service portal, or visit a branch? I can give you the details for any of those.
CallerWhat time do you close on Saturdays?
AriaOur branches close at 2pm on Saturdays. The ATMs are available 24/7 across all locations.
account_balance Banking & Finance

Handle the routine.
Free your staff for complex work.

60% of bank call centre volume is routine: branch hours, USSD codes, account opening requirements, document checklists. Aria handles all of it — in Hausa for northern callers, Igbo for eastern, Yoruba for western — automatically.
check_circleBranch location, hours, ATM availability
check_circleProduct FAQs — loan rates, account types, requirements
check_circleAutomatic escalation for fraud or complaints
check_circleNDPR-compliant caller number masking
storefront Retail

Stock questions, return policies,
product availability — handled.

A customer calls asking if you stock a specific shoe size before making the trip across Lagos. Aria checks your knowledge base, confirms availability, quotes the price, and gives the store location — in under 3 seconds.
check_circleProduct catalogue Q&A — sizes, colours, prices
check_circleReturn and exchange policy handling
check_circleStore hours, locations, parking
check_circlePromotional offers and loyalty programme FAQs
95%
FAQs resolved by AI
₦0
Extra staff cost
CallerDo you have Nike Air Force 1 in size 44? And how much?
AriaYes! Nike Air Force 1 in size 44 is in stock — white and black colourways. Price is ₦45,000. Available at both our Ikeja and VI branches.
CallerCan I pay on delivery?
AriaYes, we accept payment on delivery for orders within Lagos. Shall I take your details?
24/7
Booking line
4
Languages handled
CallerGood evening. Na room I wan book for two nights — this Friday to Sunday.
AriaGood evening! We have deluxe rooms available this Friday to Sunday for ₦35,000 per night. Includes breakfast. How many guests?
CallerTwo people. Do you have a pool?
AriaYes, our rooftop pool is open 6am to 10pm. Shall I reserve the room for you?
hotel Hospitality & Hotels

Your front desk,
available all night.

A guest calls at 11pm to ask about room availability for the weekend. Your night receptionist is overwhelmed. Aria handles room type questions, pricing, amenities, and early check-in policy — then flags the booking for your team to confirm in the morning.
check_circleRoom type, pricing, and availability questions
check_circleAmenities — pool, gym, restaurant, parking
check_circleCheck-in/check-out time policies
check_circleEscalation to front desk for complaints

Ready to handle every call?

Orinode works for any business that receives inbound calls. Start free with 50 calls — no credit card required.

Start Free — No Credit Card arrow_forward Talk to Sales
check_circle Starter from ₦20,000/month check_circle All 4 languages check_circle WhatsApp summaries
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